Would your company have approved a message like this one?
I love a company that communicates like real people. Take this note we just received upon trying to use Constant Contact:
Yikes! Login is down.
We've chained our developers to their desks—they'll go free when it's fixed.
In the meantime, check out the Site Service Performance page, Customer Support page, or Twitter feed for up-to-date info.
Thanks for your patience!