Update: Tables turned on KlearGear
By way of recap, this is from the RESPONSE Agency blog on December 3, 2013:
In the town of Layton, Utah (not far from my home in Sandy, Utah), Jen and John Palmer posted a not terribly flattering review of KlearGear, from whom they had attempted to make an online purchase.
In a textbook demonstration of customer relations—that is, how not to do it—KlearGear slapped the couple with a $3,500.00 fine, based on a “non disparagement” clause buried in their user agreement. The couple laughed off the fine ... until the unpaid amount showed up on their credit report, interfered with their ability to get a loan, and finally caused this, as stated in a Salt Lake Tribune article:
“Their furnace wouldn’t turn on, and a technician told them it probably had to be replaced. They couldn’t get credit to pay for the fix, so they were left to bundle up in afghans that Jen had crocheted until they finally paid out of pocket after three weeks.”
U.S. District Judge Dee Benson entered a default judgment on April 30 in favor of the couple after KlearGear, which appears to be based in Michigan, failed to respond to the suit. His order says the retailer is liable to the Palmers for defamation, intentional infliction of emotional distress, intentional interference with prospective contractual relations and violation of the federal Fair Credit Reporting Act.