Will your customers live long enough
to find your link to live chat?
Adobe live chat is immensely helpful—once you get there. First you must prove your worthiness. You must navigate a maze, undergo a colonoscopy, pass a written exam on String Theory, run a gauntlet (blindfolded), sacrifice an unblemished lamb (hard to find this time of year), balance a tree stump on your left index finger, don ceremonial garb, fight off seven angry gorillas (lowland), flawlessly execute 100 consecutive jumping jacks, roll in mud, swear so as to make Quentin Tarantino blush, prove you weren’t born in Kenya, and hold your breath until you expire. Only then will Adobe provide you the chat link.
At least, that’s how it felt. To be fair, the Adobe employee who helped me was informed, courteous, and helpful. It’s just that getting there was a pain. I assume Adobe makes finding your way to live chat difficult in hopes you’ll turn to FAQs and forums instead, which costs them less.
You can get away with that if you’re Adobe. No one else has Photoshop, InDesign, Illustrator, et al. But then, there was a time when no one could topple Sears. Or WordPerfect. Or others. So even though Adobe can get away with it, they might be wise not to.