Ah, Apple.
Last night my Macbook pro froze. The hard drive sounded like someone had poured sand in it. Today I took it to the Apple store. “It needs a new hard drive,” said the Genius Bar dude. “It’ll be here tomorrow. There will be no charge.”
Astonished, I asked him why. I bought the Macbook four years ago. Used. It was most decidedly not under warranty.
“Because,” said the dude, “our records show you ordered service on this Mac last month.” True enough. They replaced the keyboard. But the hard drive problem was unrelated, and we both knew it. “Two repairs so close together? Giving you a freebie only seems fair.”
I challenge anyone to try making me switch back to a PC.
—Steve Cuno
Last night my Macbook pro froze. The hard drive sounded like someone had poured sand in it. Today I took it to the Apple store. “It needs a new hard drive,” said the Genius Bar dude. “It’ll be here tomorrow. There will be no charge.”
Astonished, I asked him why. I bought the Macbook four years ago. Used. It was most decidedly not under warranty.
“Because,” said the dude, “our records show you ordered service on this Mac last month.” True enough. They replaced the keyboard. But the hard drive problem was unrelated, and we both knew it. “Two repairs so close together? Giving you a freebie only seems fair.”
I challenge anyone to try making me switch back to a PC.
—Steve Cuno
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